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Path: visi.com!news3.mr.net!mr.net!winternet.com!excoffee
From: excoffee@winternet.com (John Birrenbach)
Newsgroups: mn.general
Subject: Great Customer Service At Winternet
Date: Fri, 19 Jul 1996 12:22:06 -0500
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            Great Customer Service at Winternet
           a.k.a Winternet Can Shove Thier %&*#$ Attitudes

I am insensed, outraged with the telephone call I just made to
winternet, and I will not be treated that way by anyone who wants
my money.

I asked the person who answered the call about the censorship of the
newsgroups and the deletion of peoples files.  He claimed that no one
who currently works at winternet was involved and would not confirm or
deny that this occured.  He did say that some people were fired last
week.

I then wanted to know why no one was returning messages or answering
e-mail or letting the users know that there are problems and what the
hell is going on with all the service problems.  At which point this
guy starting talking about a Federal Investigation and that I should
talk to the FBI if I wanted any answers.  I naturally became very
confused and asked what that has to do with my page not being returned
and then began to demand that this person identify himself.  I then
asked who his boss is and he claimed "I am as high up here as you
want."  I asked if he was a corporate owner and again asked that he
identify himself.  I told him that this is a simple question and asked
again "What is your first name?"

I asked ten times for this person to identify himself in most explicit
words  "SIR, IDENTIFY YOURSELF."  "I WANT TO KNOW WITH WHOM I AM
TALKING TO".  All the while he is going on about some sort of Federal
Laws being violated and I don't know what.

Eventually he did say his name was Scott Something (Profst I think).

This is it for me and I am going to tell the accounts that I handle
that they to should be concerned about the integrity of their files and
move their accounts to another provider.  It might be more expensive
but having peace of mind and a provider that understands that  

. . . . . . . .   THE CUSTOMER IS THE BOSS       . . . . . . . . 
. . . . . . . . YOU WILL TREAT THEM WITH RESPECT . . . . . . . . 
. . . . . . . . YOU WILL KEEP THEM INFORMED . . . . . . . . 
. . . . . . . . YOU WILL PROVIDE THEM WITH SERVICE . . . . . . . . 
. . . . . . . . YOU WILL PROVIDE THEM WITH ANSWERS . . . . . . . . 

I own and help run a coffee shop in DT St Paul.  If we treated our
customers the way that Scott just treated me we would be in business.

Sincerely
John Birrenbach
a Formerly Satisfied Winternet Customer
Now a PISSED off Ex-Winterneter

A happy customer tells one friend to try it
A Piss Off Customer tells ten to stay away